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There are some employees showing as unav ...

Callum Kelly
There are some employees showing as unavailable on the rota but there's no reason i can see as to why that would be? No holidays, start date was way before, no termination, no absences I just can't see why it is?
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Ashley

Hi Callum,

 

Thanks for sending your question through – I've double checked this and it looks more like a technical issue as it is an error.

 

However, looking at the nature of your query, I would recommend to escalate this to our Technical Support team. To do this, you can either escalate to the member(s) of your business who are responsible for raising cases with Fourth. Or if you are this person, you can select your name on the top right of the Customer Community and select the 'Raise a Technical Case' from the drop-down options.

 

But after looking around the best work-around for the rota where they are unavailable is to create a Multiple Employment by following the steps below.

 

HR > Employees > Employee List > Search and select employee > Employee HR Info > Multiple Employment > Create new job.

 

You will then be able to assign shifts for the employee, under this multiple employment for the days where the employees are unavailable. After this, you would need to end the multiple employment.

 

But I would contact support first to verify this fix.

 

Thanks Ashley

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