Why have images disappeared from our Fourth Engage platform?

Luca Falzetti

• October 30, 2019 00:00

All the images posted in our platform have suddenly disappeared.   I have moved saved .jpgs from my desktop to a different folder, however I wouldn't think this should be related to the images not displaying anymore?

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  Sophie Waters

  • October 30, 2019 00:00

  Hi @Luca Falzetti​,

   

  I have logged into the platform for your business, and can currently see all the images perfectly. Could you check on another devise, and/or as the content admin log in to see if it is resolved now? Sometimes when the wifi connection is bad, there can be a delay in the images refreshing. Let me know how you get on, and I can follow up with you offline if it persists.

   

  Best,

  Cristabelle

  Fourth

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  Luca Falzetti

  • October 30, 2019 00:00

  Hi Cristabelle,

   

  Thanks for your reply. They haven't displayed for me for a few hours, but afterwards they came back. Not sure if it was a connection issue as it was both on the main line here at HQ and on mobile data on my personal phone. i though maybe Fourth server issues? Anyways the good news is that they're back.

   

  Best,

  Luca

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