What would work as a good RMA number while creating a return order?

Hi David,

Thank you for your response. That makes sense and going forward I will work with my team to practice credits through Create Return Order and reference the PO #.

Good afternoon @Jordan Mercado​,

Thank you for your query.

Most customers (by our recommendation) reference the original PO number in that field for their internal tracking but in our experience, since some Vendors provide their own RMA number in order to better log from their side, we would definitely say to use that number alongside the original PO reference.

Further, to address the 'New Order' function from Purchasing Center, we actually highly recommend disabling that due to the ability for users to bypass approval routing processes. Instead, POs should always be created via Purchase Requisition conversion & Credits via Create Return Order, as previously mentioned:

https://fc.force.com/customer/s/article/Adaco-User-Group-Purchasing-Access-Rights

Please let us know if you have any follow-up questions around this topic.

Best

David

Fourth

Good afternoon @Jordan Mercado​,

Thank you for your query.

Most customers (by our recommendation) reference the original PO number in that field for their internal tracking but in our experience, since some Vendors provide their own RMA number in order to better log from their side, we would definitely say to use that number alongside the original PO reference.

Further, to address the 'New Order' function from Purchasing Center, we actually highly recommend disabling that due to the ability for users to bypass approval routing processes. Instead, POs should always be created via Purchase Requisition conversion & Credits via Create Return Order, as previously mentioned:

https://fc.force.com/customer/s/article/Adaco-User-Group-Purchasing-Access-Rights

Please let us know if you have any follow-up questions around this topic.

Best

David

Fourth

Hi David,

Thank you for your response. That makes sense and going forward I will work with my team to practice credits through Create Return Order and reference the PO #.

The article link in the answer above has been updated.

It is now: https://fc.force.com/customer/s/article/Purchasing-Inventory-Changing-Purchasing-Access-Rights-in-User-Groups

Best,

Paul

Fourth

The article link in the answer above has been updated.

It is now: https://fc.force.com/customer/s/article/Purchasing-Inventory-Changing-Purchasing-Access-Rights-in-User-Groups

Best,

Paul

Fourth