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Employee Appearing Twice

Sharon Harkins
Hi we have an employee appearing twice on our payroll, they have a small 2 appearing which is shown as   2Employee has left the company and is receiving an additional payment.   Please advise how we get them off the payroll as we need to ensure the second one is always on hold !   Just to clarify they should be on the payroll (but only once)
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Anonymous User

Hi @Sharon Harkins​ Firstly, you should check that the employee has only one record and hasn't inadvertently been added twice or rehired incorrectly. I would search both former and current employees to ensure there is only one record.

If they do have a multiple record, they can be terminated and the Termination reason 'On the system twice' should be used so that turnover reporting is not affected.

If they do only have one record, please raise a case via the Community to our technical support team who will be able to look into specific examples for you.

Hope this helps

Kind regards

Debbie

Fourth

Sharon Harkins

Hi @Debbie Thomas​  we identified on my Ask Fourth call that she still had a small amount of holiday pay showing so I removed the payment and then unattached from payroll ! This resolved the issue

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