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View P45 button not working

Anonymous User
Hello, we have tried to view the P45 and it does not work. This is a flow chart to demonstrate what occurs:   Click View P45 > Click Company Name (to view P45) > NOTHING HAPPENS.   We have tried this on Internet explorer and Chrome on multiple PCs and Laptops with the same issue.   We have added *.fourthhospitality.com to the trusted list on the browser settings.   We have added www.fourthhospitality.com to trusted under hosts of adobe readers enhanced security options.   On a very old PC we have had a little bit of success with it downloading an .FDF file, this .fdf file when opened does nothing.   I am surprised no one else has come across this yet considering how many different PCs we tried this on, inside the company and outside at home.
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Sophie Waters

Hi @Ivan Neeladoo​ @Oliver Stockdale​ 

Thanks for the posts on this.

Please can you check you have pop ups enabled?

When you select the company a new window should open with a blank P45. You will need to enable the settings as per the warning to populate the document.

Depending on your operating system this may vary.

@Ivan Neeladoo​ I have tested with a former employee on your portal and I do get the new window which does make me think it is a hardware setting (Possibly pop ups blocked)

Please do let us know how you get on as I am sure this will help other customers!

Kind regards

Debbie

Anonymous User

Hi @Ivan Neeladoo​, we have this issue also and it seems to be our network that blocks the p45. I tried from my personal laptop and it works ok, you have to print direct otherwise the data is removed when saving.

Anonymous User

Thank you Oliver, the issue is on the majority of our machines including laptops it doesn't even open/download a file when you click on the P45. I believe a colleague tried it from home too and still did not work.

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