Please see below a message from our Product Team here at Fourth:
The current situation is a challenging time for all our customers, and we have been working extremely hard to provide you with the tools you need in order to process and claim your furlough payments as quickly as possible. We endeavor to be as transparent as possible with our customers, as we understand the need for complete clarity during these times.
Our aim was to release a new export that would calculate the grant claim amount, including Employer NIC and auto enrollment amounts this week. Unfortunately, we have had to delay this release because we are not satisfied with how the export is calculating the National Insurance in some scenarios, and the last thing we want to do is provide incorrect information that may jeopardize our customer’s entitlement to claim.
On Friday 17th April, HMRC released amended information which changed the calculations for the claim quite significantly, which impacted the work already completed. This meant, not only did we have to understand the new calculations and develop a way for them to work within the export, but we also had to undo a lot of the work we had already completed.
We hope you accept our sincerest apologies for this delay, but rest assured we are doing everything we possibly can to ensure this export will be available as quickly as possible.
Thank you so much for your patience.
The Product Team
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