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No weather data/symbols are displaying for 2 of our newest sites on the LP Sales Forecast tab (we have provided post code) - what may be causing?

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Fourth Customer Success Portal

Hi {@005D000000AMiyoIAD}​ ,

 

Thanks for your question. I've had a look into this and can see that we have a support case open for this specific issue already - ref 1202984, raised by your colleague Angela Barlow.

 

I've just been in touch with a member of our Service Team, who will be chasing up this case today with our case managers and development team for an update. I can see that Angela herself asked for an update on the case yesterday so she can expect to hear from us today.

 

From my limited knowledge on the subject, I would say that the cause of the missing weather in LP is down to incorrectly entered postcodes of those locations (no space, blank spaces at the end, etc). I've double-checked this myself on the system and they are indeed correct. This investigation was of course carried out in the support case when it was first raised but I wanted to make absolutely sure!

 

I'm sure that we'll get to the bottom of it. Please refer to your colleague Angela for further updates.

 

Hope this helps.

 

Best,

Paul

Fourth

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