Can you please confirm which I should choose for general questions?
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Hi {@005D000000AK2vKIAT}​!
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This is a really great question, I've seen a bit of confusion around which topic to post to before so I'm sure it will help other users too! 😊
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Here's what I recommend with posting to Topics:
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- Workforce Management - Queries/Discussions around the functionality or general use of the Workforce Management solution. For example, how do I create an employee?
- Fourth Processes - Queries/Discussions around Fourth's services as a company/partner that you work with. For example, questions about Ask Fourth sessions, who to contact for certain services, how to raise a case, where to request training on Fourth's solutions...etc.
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I hope that makes sense? If you're ever unsure, I wouldn't worry too much about it as we'll always be able to see your post and get back to you!
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One of the great things about the Fourth Customer Community is that if you're following a thread, you'll receive an email notification of any further comments on the post. You're following the thread when:
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- You start a thread (like this one)
- You're tagged in a thread (like {@005D0000009gedTIAQ}​ and {@005D0000006CzLYIA0}​)
- You 'Like' a thread
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Your email notification for the post will include the contents of the new post, the thread and the direct link to the thread on the Customer Community.
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I hope that helps to explain - Let me know if there's anything else I can help with! 😊
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Best,
Rozz
Fourth
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