Does everyone else experience slow replies to issues brought forward?

Mark Gotowiec

• August 13, 2018 00:00

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  Fourth Customer Success Portal

  • August 13, 2018 00:00

  Hi @Mark Gotowiec​, 

   

  Thanks for your post! In regards to the Service Level Agreement with Fourth:

   

  • Customer Community posts: We endeavour to respond by the end of the next working day. 
  • Technical Support team: Our response times for technical cases are dependent on the severity of each issue and responses are prioristised accordingly. We have a carefully orchestrated algorithm for prioritising our cases to ensure that we can deliver support for our solutions on a case by case basis.

   

  We welcome feedback from our customers at Fourth as we value customer experience. We’ll also get in touch with you directly to ensure you have the resources and support you need from us.

   

  Best,

  Rozz

  Fourth

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