(2) of our outlets that can't log on. The process will start but then shuts down. Our IT dept. has checked and can't find any problems. Can you assist us?

Hi @Carol Uyemura​ ,

This looks like it may be an error in the system. Please raise a case using the 'Case Management' option above so our Support team can ​look into this for you.

Best

Mark

Fourth

Aloha Mark,

I am a bit confused....where is that I need to go to find the Case Management option???

HELP!

Carol Uyemura

Hi @Carol Uyemura​ ,

This looks like it may be an error in the system. Please raise a case using the 'Case Management' option above so our Support team can ​look into this for you.

Best

Mark

Fourth

Aloha Mark,

I am a bit confused....where is that I need to go to find the Case Management option???

HELP!

Carol Uyemura

Hi @Carol Uyemura​ ,

If you click on your name at the top right hand side of the page, you should get a dropdown, which has 'Raise a Technical Case' as an option.

Let me know If you have any further issues.

Best

Mark

Fourth

Hi @Carol Uyemura​ ,

If you click on your name at the top right hand side of the page, you should get a dropdown, which has 'Raise a Technical Case' as an option.

Let me know If you have any further issues.

Best

Mark

Fourth

Hi both!

Just wanted to add that if there isn't an option for Case Management, you'll need to escalate to the relevant member of your Head Office/Central team that is responsible for raising cases with Fourth.

I hope you managed to get in okay, Carol! Just thought I'd add this for other people who might see this thread! 😊 Feel free to email communities@fourth.com if you have any Customer Community related queries!

Have a fab weekend!

Best,

Rozz

Fourth

Hi both!

Just wanted to add that if there isn't an option for Case Management, you'll need to escalate to the relevant member of your Head Office/Central team that is responsible for raising cases with Fourth.

I hope you managed to get in okay, Carol! Just thought I'd add this for other people who might see this thread! 😊 Feel free to email communities@fourth.com if you have any Customer Community related queries!

Have a fab weekend!

Best,

Rozz

Fourth