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What does "A document has been received but no trading relationship exists with the specified code" mean?

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    Natalie Lacey

    Hello 😊

     

    Thank you for you question!

     

    When you receive this error notification this can be for a couple of reasons:

     

    - the "senders code for recipient" entered in the document could be a duplicate code or an incorrect code. 

     

    This can be checked by the customer by following the below path:

     

    Log in to purchase to pay > maintain suppliers > select relationships against supplier > select "search suppliers code" > search text

     

    This code needs to be unique so that the system knows where to send the document. 

     

    - Alternatively, the "senders code for recipient" may not have been entered on the customer portal against any site, causing the document to fail. 

     

    This can be entered by the customer using the below path:

     

    Log in to purchase to pay > maintain suppliers > select relationships against supplier > search site > enter suppliers code

     

     

    Hope this helps!

     

    Natalie Lacey 👍

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