What does "A document has been received but no trading relationship exists with the specified code" mean?

Sarah Bwalya

• December 12, 2019 00:00

Hello,   Please can you explain, what does it mean when I receive the below error when trying to send a document on Purchase to Pay?   "A document has been received but no trading relationship exists with the specified code. Please correct the code and resend the document. Code = No recipient could be found for any document contained within this batch document."   Any information would be great.   Thanks 😁

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  Natalie

  • December 12, 2019 00:00

  Hello 😊

   

  Thank you for you question!

   

  When you receive this error notification this can be for a couple of reasons:

   

  - the "senders code for recipient" entered in the document could be a duplicate code or an incorrect code. 

   

  This can be checked by the customer by following the below path:

   

  Log in to purchase to pay > maintain suppliers > select relationships against supplier > select "search suppliers code" > search text

   

  This code needs to be unique so that the system knows where to send the document. 

   

  - Alternatively, the "senders code for recipient" may not have been entered on the customer portal against any site, causing the document to fail. 

   

  This can be entered by the customer using the below path:

   

  Log in to purchase to pay > maintain suppliers > select relationships against supplier > search site > enter suppliers code

   

   

  Hope this helps!

   

  Natalie Lacey 👍

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