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For an email and web supplier how are they best to manage back orders?

Simon Madders
E.G. Supplier receives an order for 2 items, one item is in stock and they can despatch, the other is not in stock but can be despatched in a couple of weeks. What would be the best way for the supplier to deal with this.   The supplier, on a normal order, currently sends confirmations, Delivery notes and invoices, and we would want this to remain the same​.
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Anonymous User

Hi @Simon Madders​ ,

 

Thank you for bringing this query to the Customer Community.

 

What we would recommend as best practice for this scenario is for the supplier to represent what is going to be despatched on their purchase order confirmations and delivery note. Then any products that could not be supplied would need to be ordered separately at a later date once the items were available for despatch.

 

The supplier can explain on their confirmations why a product can not be provided and when it will be next available for ordering.

 

Hope this helps - please let me know if you have any further follow up questions.

 

Thanks,

Paul

Fourth

 

 

 

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