Please can you tell me how staff can access the mobile app once they have downloaded it.

Michelle Wilkes

• November 29, 2019 00:00

How do you create a username and password for staff that do not have internal email. I am a super user and I cannot get in to the app with my username and password. Does Fourth send them a link to there phone??

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  James Hughes-Tranter

  • November 29, 2019 00:00

  Hi Michelle,

   

  Fourth Accounts can be created for anyone who has a valid 'personal email address' against their HR record - so there's no need to worry about an internal email address!

   

  When there is a personal email address in place, Fourth Accounts can be created following the below pathway;

  HR > Users > Fourth Account Management > Search User > Create Fourth Account > Save

   

  This will then send the user activation emails, informing them of their username - and a link to active the account and set a password.

   

  If you're experiencing issues accessing your own account, feel free to raise a case with the technical support team, and one of the team will be happy to help😀

   

  Have a great weekend, Michelle.

   

  All the best,

  James Hughes-Tranter

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  Permanently deleted user

  • March 03, 2020 00:00

  Hi Michelle

  I've followed the instruction above but 'no items were selected' has come up at the top of the screen in red - what do I need to ​do next please - or has that been sent now? thanks Jayne

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