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How is it best to manage new starters who do not show up and then need to be terminated?

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7 comments

  • Sophie Waters

    Hi @Ronan Callaghan​ 

    The correct practice is to enter the the termination date as the same date as the start date.

    This system considers the termination date as the employees final day at work and therefore allows them to be scheduled.

     

    However when employees do not start this will create a 1 day payment for salaried employees.

    If an ATS system is integrated with the HR module, The 'Quick Terminate' function can be used to remove them without payment.

    If an ATS system is not used then the payment for these employees need to be removed.

     

    Hope this helps

    Debbie

     

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  • Sophie Waters

    I would love to hear if any other customers have the same issue and the frequency it occurs. We can then raise it as an idea to our product team to address.

    If you have similar issues, please post below with an estimate of how many times salaried payments need to be removed for non starters.

    Many thanks

    Debbie

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  • Laura Redman

    Hi

    We also have this issue, we have an additional issue whereby when we pay employees by the hour from rotas if they have started and left in the same pay period Fourth will remove the hours. This makes it not possible to make them a leaver until the following month when that employee may have only worked two shifts.

    Is there anyway sound this as someone shouldn't have to wait 6 weeks potentially for a P45?

     

    Kind regards

    Laura

     

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  • Hi @Laura Redman​,

     

    For technical issues, I recommend for you to Raise a Technical Case with our Technical Support team. To do this, you can either escalate to the member(s) of your business who are responsible for raising cases with Fourth. Or if you are this person, you can select your name on the top right of the Customer Community and select the 'Raise a Technical Case' from the dropdown options.

     

    I hope this helps? Let me know if there is anything I can do to help! 

     

    Best,

    Rozz

    Fourth

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  • Sophie Waters

    Hi @Laura Redman​ , this shouldn't be happening. Please can you speak to Support about this. Please ensure you provide examples and screenshot where possible to help them investigate.

    Many thanks

    Debbie

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  • Laura Redman

    Hi

    We have raised this before a few times at cases and we have been told there is nothing Fourth can do. I was emailing on here to see if any other customers have a way round it. We have a high staff turnover and normally have instances where employees start and leave within the same pay period and need a way round having to wait an extra pay period to raise a P45.

    I can raise this again if you think there is a resolution this time?

    Kind regards

    laura

     

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  • Hi @Laura Redman​,

     

    Thanks for confirming - The Customer Community is definitely the right place for this kind of discussion of best practice and solution use 😊

     

    The only other thing I would suggest, particularly around best practice, is booking onto an Ask Fourth session with one of our solution experts. Ask Fourth sessions are 45 minutes with a solution expert who will focus on your particular set up. Looking at your query, I would suggest that it might be dependent on the set up for your business. You can book onto an Ask Fourth session here: https://fourth.my.salesforce.com/sfc/p/#2000000007ua/a/D0000000PifO/aoSbdP662dEwHRqscG1rYbHSIB8c0q1.se7fSfteM0g

     

    I hope this helps? Really glad your making great use of all of Fourth's resources - It would be great to see how other Workforce Management users approach your situation above in this thread 😊

     

    Best,

    Rozz

    Fourth

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