One of our employees' account is coming up with an error.

Candice Hernandez

• July 30, 2018 00:00

I have attached some screen shots of the error. We have tried different browsers and logged out/logged in/different uses have also tried but they keep coming up in an error. Their employee number is 472.   Thanks

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  Fourth Customer Success Portal

  • July 30, 2018 00:00

  Hi @Candice Hernandez​,

   

  Thanks for raising this discussion - I just double checked quickly as this looks like more of a technical issue.

   

  For technical issues, I recommend for you to Raise a Technical Case with our Technical Support team. To do this, you can either escalate to the member(s) of your business who are responsible for raising cases with Fourth. Or if you are this person, you can select your name on the top right of the Customer Community and select the 'Raise a Technical Case' from the dropdown options.

   

  I hope this helps? Let me know if there is anything I can do to help!

   

  Best,

  Rozz

  Fourth

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  Candice Hernandez

  • August 01, 2018 00:00

  Hi Rozz,

   

  I am the person responsible for raising cases but it looks like I don't have access, how do I go about getting this sorted?

   

  Thanks,

   

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  Fourth Customer Success Portal

  • August 02, 2018 00:00

  Hi @Candice Hernandez​,

   

  Good point - In this situation, you'll need to contact your Fourth contact (your Customer Success Manager) and they will be able to set you up 😊  

   

  Best,

  Rozz

  Fourth

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