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FNB Invoice Tab Issue

Anonymous User
Hello, I have a problem with an FNB features. I cannot amend the invoice amount from the Invoice Tab using the "copy line totals to invoice totals". I have checked and I do have access to amend the figures and I could do them before. Can you please let me know what happened?
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Liz

Hi @Ioana Popescu​ ,

 

Your colleague at Banana Tree raised a technical case with us

regarding this - it looks to be a display issue as on the Invoice tab which is

incorrectly showing the original Invoice Totals as the correct invoice totals

are showing at database level.

 

The workaround for this is to re-create the delivery note (via a

Manual Input Order) and add the correct details for the items that were

delivered, and this should then use the correct invoice totals. The incorrect

delivery note can then be re-opened and deleted so as to not cause a duplicate

delivery.

 

The underlying issue will be looked into by our development team

if your colleague confirms she wishes to raise this with them

 

Thanks,

Liz

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