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Purchasing & Inventory: MC40 Scanner

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11 comments

  • Avatar
    Kay Capell

    Iverson

     

    Thanks for inquiring about the MC40 barcode scanner playing music.  This is most likely the result of a user potentially changing the settings of the actual hardware device that our application runs on.

     

    Within the settings of the MC40 hardware itself there should be a setting for sound.

     

    If you are unsuccessful in changing the settings on the hardware device, please reach out to our technical support team for further assistance.

     

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  • Avatar
    Kay Capell

    Iverson

     

    Thanks for inquiring about the MC40 barcode scanner playing music.  This is most likely the result of a user potentially changing the settings of the actual hardware device that our application runs on.

     

    Within the settings of the MC40 hardware itself there should be a setting for sound.

     

    If you are unsuccessful in changing the settings on the hardware device, please reach out to our technical support team for further assistance.

     

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  • Avatar
    Iverson Calixte

    (These scanners have always had this issue, this was never sorted) {@005D0000008vP1kIAE}​  {@005D0000002H2FFIA0}​ 

     

    From: Richard Smith

    Sent: Tuesday, 22 May 2018 5:49 AM

    To: Shearvon Devenish ; Iverson Calixte

    Cc: Kay Capell

    Subject: Wrap Up From Training

     

    Hi Shearvon and Iverson,

     

    I hope all is well in St Lucia.

     

    To follow up on a few things from last week:

     

    1. Scanners – The initial fix for the scanners and the tune they were playing is to simply turn down the volume. I will try to investigate further what is causing this and report back when I can find a resolution.

            

    • The further 3 scanners are on order with the supplier and will be shipped to Kay who will configure them and be in contact regarding the shipping once she has them.

     

     

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  • Avatar
    Iverson Calixte

    (These scanners have always had this issue, this was never sorted) {@005D0000008vP1kIAE}​  {@005D0000002H2FFIA0}​ 

     

    From: Richard Smith

    Sent: Tuesday, 22 May 2018 5:49 AM

    To: Shearvon Devenish ; Iverson Calixte

    Cc: Kay Capell

    Subject: Wrap Up From Training

     

    Hi Shearvon and Iverson,

     

    I hope all is well in St Lucia.

     

    To follow up on a few things from last week:

     

    1. Scanners – The initial fix for the scanners and the tune they were playing is to simply turn down the volume. I will try to investigate further what is causing this and report back when I can find a resolution.

            

    • The further 3 scanners are on order with the supplier and will be shipped to Kay who will configure them and be in contact regarding the shipping once she has them.

     

     

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  • Hi @Iverson Calixte​,

     

    Thank you for your post!

     

    As it seems you have someone looking in to this for you already I would suggest to continue discussing on the email thread as this will allow you to have direct communication.

     

    I hope this helps? Let me know if there is anything I can do to help!

     

    Best,

    Anissa

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  • Hi @Iverson Calixte​,

     

    Thank you for your post!

     

    As it seems you have someone looking in to this for you already I would suggest to continue discussing on the email thread as this will allow you to have direct communication.

     

    I hope this helps? Let me know if there is anything I can do to help!

     

    Best,

    Anissa

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  • Avatar
    Iverson Calixte

    Emails do not always work. This has been an issue from setup and nearly 2 years after we are wo​rking with two scanners short.

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  • Avatar
    Iverson Calixte

    Emails do not always work. This has been an issue from setup and nearly 2 years after we are wo​rking with two scanners short.

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  • Avatar
    Fourth Customer Success Portal

    Hi @Iverson Calixte​ 

     

    As your query is a service requirement, your Fourth contact will reach out to you directly to get this resolved.

     

    If you have similar queries moving forward concerning your devices, please contact your Fourth contact.

     

    Best

    Zaina

     

    Fourth

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  • Avatar
    Fourth Customer Success Portal

    Hi @Iverson Calixte​ 

     

    As your query is a service requirement, your Fourth contact will reach out to you directly to get this resolved.

     

    If you have similar queries moving forward concerning your devices, please contact your Fourth contact.

     

    Best

    Zaina

     

    Fourth

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  • Avatar
    Iverson Calixte

    Good Day Support Team,

    I would like to renew this discussion with the support team and would appreciate it if we can get assistance to resolve this issue as it has been outstanding for too long.

    Note that since this was raised we have attempted the steps below however the musical doesn't play and we also noticed that the scanners don't recognize the bar codes.

    Please advise.

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