313468 - This EE has increased their working days from 4 to 5 effective 12.03.18. Their holiday entitlement is showing 29 days but should be 27 (4.4 + 22.6).

Thank you Debbie, that makes sense I appreciate the info.

Hi @Oliver Stockdale​ I have looked at this employee and the system has calculated the flexible portion of this employees as 5.96 days rather than 4.4 days.

Their average days worked looks to be 5.4 days a week which would account for the higher holiday allowance. I will email you across the calculation screen.

Thanks

Debbie

Hi {@005D000000AEMaAIAX}​,

Huge apologies for missing your post! Is this still an issue?

This particular query looks quite specific and a bit like an error. The discussion threads are a great place to post and discuss general solution use with the wider Community, including Fourth's experts. And if you have a technical issue, you can raise it to our lovely Technical Support team who are on hard to help!

In this situation, I would recommend raising this as a Technical Case to our Support team - You can do this by escalating to the member of your business responsible for raising cases with Fourth. I did have a look and there are a few articles on how holidays are calculated on the Customer Community (just use the Search bar above) - If these do not match your issue, then the Support team can investigate this for you.

I hope this helps and sorry again for the delay in response!

Best,

Rozz

Fourth

Hi @Oliver Stockdale​,

Sorry - Just to add, I searched 'Holiday entitlement' and 'Holiday calculation' and there were a few articles with explanations 😊 - In case that helps at all!

Best,

Rozz

Fourth