Skip to main content

Purchasing & Inventory: Deleting requisitions

Fourth Customer Success Portal

Hi there! 😊

 

Got a question from the lovely {@005D000000AKSxRIAX}​:

 

Hello Fourth Community!

 

I'm hoping someone here will be able to help me troubleshoot issues with deleting requisitions.

 

We have a number of old requisitions that were created and are no longer needed in the Requisition Center, however, we're unable to delete them due to "Out-of-Date Data". The error message I receive when trying to delete these requisitions shows that they somehow have already been processed or are being processed. When looking into the Review/Approval tab, none of these requisitions I'm trying to delete have any action taken yet.

 

There is also one requisition I'm unable to delete where I can't even double click into the requisition itself to review it. This requisition doesn't have any action taken either.

 

Any thoughts/ideas on how to troubleshoot this issue?

 

Thank you!

 

0 votes

Linked Ideas

Comments

Pritesh Patel

Hi @Natcha Roberts​ 

 

Thank you for your question,

 

Typically, you would be able to delete the Purchase Requisition from within the Requisition, using the "Delete" button depending on the access you have,

 

In your case, as you cannot do so, I would recommend contacting your Property Administrator who will then need to liaise with your Fourth Customer contact to raise a Data request to remove these Purchase Requisitions,

 

Hope this helps,

 

Best

Pritesh

Fourth

Pritesh Patel

Hi @Natcha Roberts​ 

 

Thank you for your question,

 

Typically, you would be able to delete the Purchase Requisition from within the Requisition, using the "Delete" button depending on the access you have,

 

In your case, as you cannot do so, I would recommend contacting your Property Administrator who will then need to liaise with your Fourth Customer contact to raise a Data request to remove these Purchase Requisitions,

 

Hope this helps,

 

Best

Pritesh

Fourth

Elaine Reilly

Hi,  I also have had this issue will just a few PR's which I haven't been able to delete.  I raised a technical case with Forth, with a screen shot of the error message and a list of requisitions which we were unable to delete. forth then deleted these​

Elaine Reilly

Hi,  I also have had this issue will just a few PR's which I haven't been able to delete.  I raised a technical case with Forth, with a screen shot of the error message and a list of requisitions which we were unable to delete. forth then deleted these​

Simon Kerr

Hi @Elaine Reilly​ @Natcha Roberts​ ,

 

On these examples there was a slight data error on the requisition in the db which required a fix to enable you to delete the req.

 

Unfortunately as yet we have been replicate to find the cause but we fixed yours last week I believe Elaine.

 

So Natcha if you can raise a case with the details to the technical support team we can look into this for you.

 

To do this, you can either escalate to the member(s) of your business who are responsible for raising cases with Fourth. Or if you are this person, you can select your name on the top right of the Customer Community and select the 'Raise a Technical Case' from the dropdown options.

 

We would need the property name as well as requisition numbers where there is an issue.

Simon Kerr

Hi @Elaine Reilly​ @Natcha Roberts​ ,

 

On these examples there was a slight data error on the requisition in the db which required a fix to enable you to delete the req.

 

Unfortunately as yet we have been replicate to find the cause but we fixed yours last week I believe Elaine.

 

So Natcha if you can raise a case with the details to the technical support team we can look into this for you.

 

To do this, you can either escalate to the member(s) of your business who are responsible for raising cases with Fourth. Or if you are this person, you can select your name on the top right of the Customer Community and select the 'Raise a Technical Case' from the dropdown options.

 

We would need the property name as well as requisition numbers where there is an issue.

Please sign in to leave a comment.