Is there a way to change the Recipe owner. May be there are employees who left the business but they have recipes created. And when we are editing recipes it is giving error in emails.

David Fournier

January 31, 2018 00:00

Hi @Jasir Abdul Khader,

Thank you for bringing this to our attention.

The Recipe Creator cannot be changed but please do provide further detail regarding the "error in emails" so we may determine whether this is instead a Technical Service Case.

Best

David

Fourth

0

David Fournier

January 31, 2018 00:00

Hi @Jasir Abdul Khader,

Thank you for bringing this to our attention.

The Recipe Creator cannot be changed but please do provide further detail regarding the "error in emails" so we may determine whether this is instead a Technical Service Case.

Best

David

Fourth

0

Anonymous User

February 03, 2018 00:00

Hi @David Fournier : Its not for Adaco i think , as the employees email will be deactivated on our server we will get error in our in box. So thought af asking for an option to change the owner once the employee is left.

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Anonymous User

February 03, 2018 00:00

Hi @David Fournier : Its not for Adaco i think , as the employees email will be deactivated on our server we will get error in our in box. So thought af asking for an option to change the owner once the employee is left.

0

David Fournier

February 05, 2018 00:00

Hi @Jasir Abdul Khader,

As we've not heard of such an error previously & do see similar employee turnover across our customer base, we would like more information to definitively rule out Adaco (or a setting within) as the cause.

This may also help other customers in the Community!

Please do provide a screen capture of the error & we can take it from there.

Best

David

Fourth

0

Anonymous User

February 05, 2018 00:00

Hi @David Fournier ,

Thanks for taking this up. Attaching the error message received in my in box after editing a recipe owned by a person who is no more working with us.

After updating the recipe , a mail was initiated from my outlook as below , and he is no more working with us.

To : *email address*

Your Recipe has been final approved:

Recipe Number : 501247.

Property: *Property*

I believe i got the error message because his email account is no more active in our mail server.

So what is the best way when one employee is leaving the company (esp Chef) who owns recipes , to avoid these type of errors.

Also noticed that in replying community i cannot add more than 1 picture

Regards

Jasir A

0

David Fournier

February 05, 2018 00:00

Hi @Jasir Abdul Khader,

As we've not heard of such an error previously & do see similar employee turnover across our customer base, we would like more information to definitively rule out Adaco (or a setting within) as the cause.

This may also help other customers in the Community!

Please do provide a screen capture of the error & we can take it from there.

Best

David

Fourth

0

Anonymous User

February 05, 2018 00:00

Hi @David Fournier ,

Thanks for taking this up. Attaching the error message received in my in box after editing a recipe owned by a person who is no more working with us.

After updating the recipe , a mail was initiated from my outlook as below , and he is no more working with us.

To : *email address*

Your Recipe has been final approved:

Recipe Number : 501247.

Property: *Property*

I believe i got the error message because his email account is no more active in our mail server.

So what is the best way when one employee is leaving the company (esp Chef) who owns recipes , to avoid these type of errors.

Also noticed that in replying community i cannot add more than 1 picture

Regards

Jasir A

0

Fourth Customer Success Portal

February 06, 2018 00:00

Hi @Jasir Abdul Khader,

Thanks for letting me know!

I've just been testing adding multiple images and it seems to work okay:

Try using the image icon to add images. Please be aware that as the Customer Community is a public platform, any private or confidential data in posts will be removed.

I hope that helps!

Best,

Rozz

Fourth

0

Fourth Customer Success Portal

February 06, 2018 00:00

Hi @Jasir Abdul Khader,

Thanks for letting me know!

I've just been testing adding multiple images and it seems to work okay:

Try using the image icon to add images. Please be aware that as the Customer Community is a public platform, any private or confidential data in posts will be removed.

I hope that helps!

Best,

Rozz

Fourth

0

Anonymous User

February 06, 2018 00:00

Noted Rozz .

I used Hope my error reached Mr David

0

Anonymous User

February 06, 2018 00:00

Noted Rozz .

I used Hope my error reached Mr David

0

David Fournier

February 08, 2018 00:00

Hi @Jasir Abdul Khader,

Thank you again for the follow-up information.

Upon further review & discussion internally, this had been identified previously as a 'known issue' (prior to our current PDT process) but has been reopened & assigned a place in our backlog to be addressed in a future release.

In the interim, we would suggest reviewing with your IT Team to determine if the previous users' email addresses can redirect to the current users for notifications & elimination of the bouncebacks.

Best

David

Fourth

0

David Fournier

February 08, 2018 00:00

Hi @Jasir Abdul Khader,

Thank you again for the follow-up information.

Upon further review & discussion internally, this had been identified previously as a 'known issue' (prior to our current PDT process) but has been reopened & assigned a place in our backlog to be addressed in a future release.

In the interim, we would suggest reviewing with your IT Team to determine if the previous users' email addresses can redirect to the current users for notifications & elimination of the bouncebacks.

Best

David

Fourth

0

Anonymous User

February 10, 2018 00:00

Thanks @David Fournier , for reopening that.

0

Anonymous User

February 10, 2018 00:00

Thanks @David Fournier , for reopening that.

0

Is there a way to change the Recipe owner. May be there are employees who left the business but they have recipes created. And when we are editing recipes it is giving error in emails.

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