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Purchase-to-Pay: Market lists have disappeared since getting a laptop

Fourth Customer Success Portal
Hi!   A question on Purchase-to-Pay (formerly known as Trade Simple) from the lovely @Jane Chimes​:   'Hello   Have a client that has a new laptop. They use Trade Simple, they are able to login and see historic orders but he is saying all his Market lists have disappeared. I have logged on, at a different computer and they are all there and accessible. Any ideas ?'   Best, Rozz Fourth
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Paul Newsom

Hi @Jane Chimes​ ,

 

Another possible cause of this could be that the user's Internet Explorer (IE) does not have the Purchase-to-Pay (trade simple) website listed in Compatibility View settings. This would be likely due to them having a new laptop.

 

If Liz's answer above doesn't work, please have a look at this article and apply the settings as instructed - https://fc.force.com/customer/s/article/IE11-Configuration-Guidelines-for-Using-Fourth-Applications

 

If that doesn't work, then you will need to raise a technical support case with our Service Team, which you can do here from the Community - select your username from the top-right corner and choose Raise a Technical Case.

 

Hope this helps!

 

Best,

Paul

Fourth

Jane Chimes

Hi Elizabeth.

Thank you for your reply. This is exactly what happened !

I spoke to them last night and they assured me they were using the correct URL and when we actually done a site visit and checked​ the URL it was in fact the old link.

Liz

Hi Jane,

 

Thank you for your question!

 

I have seen this issue occur when the incorrect URL is used to log in to Purchase to Pay. Please can the client make sure they are using customer.purchase.emea1.fourth.com.

 

If they used to have a bespoke portal in the past, please substitute the word 'customer' in the URL for the business name - e.g fourth.purchase.emea1.fourth.com.

 

If they still cannot access the bespoke URL or have any further issues please contact Fourth Support directly via a technical case

 

Thanks!

Liz

Fourth

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