I’ve checked my sales for this week and I can see that I have missing PLUs. How can I remedy this?

Hi,

This is a great question, and one that we get asked often. This issue can cause a discrepancy between your actual sales and the ‘actual verified sales’ on your Import POS Figures page and therefore the total sales in your management figures.

The reason that there could be missing PLU(s) for Menu Items is because the PLU number in the sales files do not match against the PLU number listed in your FnB/Inventory system. You can change the PLU number for a menu item in either your EPOS (if possible), or instead in FnB. If necessary you can also assign a different PLU per site for the same menu item from Enterprise level.

Another reason for a missing PLUs, is that the Menu Item may be missing altogether from the FnB/Inventory site. In this case, you add the Menu Item to site from Enterprise, or create the Menu Item (if it does not exist at all), ensuring that the PLU numbers match as above. Here are some useful articles about adding this:

-         FnB Live: https://fc.force.com/customer/s/article/How-to-Create-Recipes-in-Enterprise-Manager

-         Inventory: https://fc.force.com/customer/s/article/How-to-Create-Recipes-in-Master-Data-R9

If the PLU number does not match between the till system and your Fourth solution, then the sales will not be correctly accounted for/allocated.

I hope this helps!

Cheers,

JP

Fourth

Hi @Paul Bradley​ ,

Here is the discussion I was talking about, as well as a number of links to helpful articles.

If you need any further guidance, please feel free to add to the discussion group (unless it is a technical issue with resolving them).

Best

Adam

Fourth