Hi, my employees get their payslips sent to their email addresses, however for some reason some of them don't receive it. How can I monitor if someone's not receiving their payslip?

Hi @Eduardo Vilches​ Unfortunately this is not something you can monitor, however please ensure your employees have amended their security settings and checked their junk mail.

If you continue to have an issue, please raise a case and our support team will look into this for you.

Kind regards

Debbie

Hi Debbie,

Thanks a lot for your reply. Can you please let me know what security settings they need to amend in order to get their payslips?

Thanks

Eduardo

Hi @Eduardo Vilches​,

I hope you don't mind me jumping on this thread! I just saw it and remembered that we have a similar article about email settings for p45s which might be helpful in trouble-shooting! 😊 https://fc.force.com/customer/s/article/WFM-Email-Settings-for-P45s

I would say to have a look at the advice in this guide and if you're still experiencing issues, it would classify as a technical issue. For technical issues, I recommend for you to Raise a Technical Case with our Technical Support team. To do this, you can either escalate to the member(s) of your business who are responsible for raising cases with Fourth. Or if you are this person, you can select your name on the top right of the Customer Community and select the 'Raise a Technical Case' from the dropdown options.

I hope this helps! Let me know if there is anything I can do to help! 😊

Best,

Rozz

Fourth

Hi Rozz,

Thanks a lot for your help, I have advised my teams to follow the article's steps and if there's any other problems to let me know.

Have a good one :)

No problem @Eduardo Vilches​ - I hope it works out! 😊 -Rozz