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Correct Balances displaying on the additional payments screen

Answered
Lorna Murray

If the negative lieu settings are enabled on the system and someone works over two stores the system will deduct the hours not worked in one store from their lieu balance.

For example, if a Colleague is contracted to 38.75 hours and worked 16 hours in one store and 22.75 in the other. When the store they have worked 16 hours in submits their timecard, it will deduct 22.5 hours from their lieu balance (38.75-16). Then when the other store submits their timecard, on the additional payments screen, it will not show that they have worked 61.5 hours rather than the 38.75 (which would be the correct amount). This can lead to a lot of confusion for the manager as it isn't accurate,

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Fourth Customer Success Portal

Hi Lorna Murray,

Thank you for your post. 

After liaising with the product team, this sounds like it could be a defect. Would you be able to raise this via our submit a request form here? Our technical support team can look into this for you.

Thanks,
Fourth Communities Team 

Lorna Murray

Hiya,

This is where it was originally raised and they said the system was working as expected and to raise this as an idea?

Fourth Customer Success Portal

Hi Lorna Murray,

Apologies for the confusion, we have spoken to the product team who have created a root cause fix defect to correct the additional payments screen in instances such as this. As yet, we do not have an ETA, however, please be reassured that the defect will be discussed for prioritisation in due course.

Best,
Fourth Communities Team

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