Best Practice - creating a return in Adaco from a punchout vendor

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Adam Dattis

• July 03, 2024 08:13

Hi 

We are trying to create a retur nin Adaco with a punchout integrated vendor.  We assumed  that since the system created a product once the order was placed, that the site could then use that same product number and add the actual item into a return order.

I tried to enter the product number as a line within the return order, but it didn’t recognize it. We do have a Miscellaneous, Punchout Credit Memo item live in the system - what  is the best practices to use when creating a return from a punchout vendor please?  If you reach out to me direct I can provide you with a screen shot and product number.  thank you

Megan Grote

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  Mark Whitmore

  • July 04, 2024 13:01

  Hi Megan Grote, 

  You are unable to return this product because it's an Adhoc product. The only way you would be able to return an Adhoc product is if you have the ‘Create Adhoc Products for Substitutes’ setting turned on.

  This flag was created to allow for when a vendor sends a different product to that ordered, the system will create an adhoc product for it. As this could impact all your Vendor Integrations, we strongly suggest you don't turn this on.

  The simpler option would be for you to upgrade the Adhoc product to a real product, and then you can add it to the RMA.

  I hope that helps. 

  Best

  Mark 

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