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New employee cannot log into Fourth App

Deborah Saleh

Hi

A new employee cannot log into the Fourth App, used in a previous employment. 

Have created a new account and tried reloading latest version of App - nothing seems to work.  Everything is set up OK.

Anyone come across this before?

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Fourth Customer Success Portal

Hi Deborah Saleh,

Everything here should be ok, so we'll need to investigate this for you. We will need you to submit a support request and please include the following information (which should not be shared here in this public domain):

  • The employee's full name and the email address they have signed up with
  • The name of their previous employer
  • If they are listed under HR > Users > Fourth Account Management (when you search from this page)

This will aid our investigations. Thank you.

Fourth Communities Team

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