Skip to main content

Existing Absence Must be Deleted Before Creating Shift

Kayly Browne

An employee was scheduled for holiday and the previous night had worked past midnight. When he went to clock out his time registered for the following day he would be on holiday. When we went back to approve hours, it says existing absence must be deleted before creating shift. It won't let me amend the clock-out time and there is no absence only the holiday. I tried taking off the holiday and then ignoring clock-in/out data but when put back in the holiday the same message pops up on scheduling. 

0 votes

Linked Ideas

Comments

Rob Gouveia

Hello Kayly Browne,

To Submit a rota T&A data is required to be approved however in your mentioned circumstances the employee has clocked in causing the system to have a conflict.

This conflict is not resolvable but you can bypass the T&A approval requirement for the submission.

This bypass would result in the holiday or absence still in place and the T&A still present but the rota submitted.

Using an administrator account you will be able to locate your organisation settings:

Mine does look slightly different.

Once locating the setting:

You should have this unchecked and save.

Then check the actual box for the day effected.

Once checked like so:

Please remember to check the organisation setting and save since you still want to ensure submissions to the payroll are sending through the correct data.

Thanks,

Please sign in to leave a comment.