Job Grades

Violeta Santamaria

• January 04, 2024 11:36

Customer cannot see Job Grades under Company Admin  whereas on their hierarchy their Admin and Director levels have full access to Company Administration- please can you advise how to enable them to see this?

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  Brenden Goodwin

  • January 09, 2024 09:47

  Hello,
  
  Thank you for your post.
  
  The job grade option would only be visible when using the portal administrator account.
  
  This account is not linked to a specific user and is different to a superuser/system user account.
  
  I would encourage reviewing the help article below which further explains the differences between these accounts:
  
  WFM UK: HR: Admin and Super User Login Differences
  
  If unsure of who holds the admin login / the credentials to log in, please raise a case with Fourth Support for this to be reset.
  
  Please note that we will require written approval from a director-level employee in order to reset the account credentials.
  
  All the best,
  
  Brenden Goodwin | Tier 1 WFM Support Specialist

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