User Login
I have a user Derek Tormes, derek@wearealllost.com that has access to two of my properties. He has a Global Login, but when he logs in it bring him to a page that only has Workforce Management and HotSchedules. How do I activate him to be able to access the Core Solution as well as Counting/Ordering/etc. apps? This would be my first time giving a user access.
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Randy,
When creating a new user in the Adaco solution you need to then "Request the Fourth ID" as outlined this article Adaco: User Setup in the User Center – Fourth & HotSchedules Customer Success Portal, or as soon as you enter their email address in the "SSO Email" address field and save their profile a Fourth ID account request will be sent.
Once the user is linked to a Fourth ID, they will receive an email with their logon and instructions on how to access the Adaco platform via SSO.
Please let us know if you have any further questions.
Sincerely,
Kay Capell
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Derek is already linked on Tropezon for example. Should I "Un-Link Fourth Account" and then "Request the Fourth ID" again?
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Randy,
If he is already linked at Tropezon then please do not unlink him as he should be set up. As this may be specific to your configuration I will pick this up with you directly.
Kay Capell
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