Adaco Counting App
On the counting app, some areas will show the most recent count entered and some do not. EX: Outlet 1 - counts entered and synchronized and counts appearing in core - physical inventory count. Counts also still appear on the counting app for these areas. Outlet 2 - counts entered and synchronized and counts appearing in core - physical inventory count, however counts are not appearing on the counting app for these areas. The stock period is currently open for all areas.
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Same thing happened to me this month end. I actually opened a ticket with Fourth so they can check this.
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Alfredo Vazquez thank you for sharing this, we are very new to BAU so it's great to know it's not just us!
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Good day Kristen,
Apologies that you have experienced this issue with the counting app. As this is a technical issue, it will require our technical team to investigate further.
May I kindly request that you raise a support ticket for this issue and once created I can then drop a note into the case indicating it is the same issue which Alfredo also experienced.
For reference to raise technical support tickets is outlined within this article Customer Success Portal: Raising and Managing Support Requests – Fourth & HotSchedules Customer Success Portal.
Sincerely,
Kay Capell
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