SY-785 Migration - Reconfiguring SY-785 Devices to connect by Synergy Connect Middleware

If you wish to have your SY-785 devices reconfigured to integrate using the Synergy Connect platform we will arrange for an engineer to visit your site to perform the necessary changes.

Before requesting an engineer - visit please read the following information carefully check with your internal IT team or provider to make sure you can meet the requirements.

• You must have a FIXED EXTERNAL IP (also known as a PUBLIC IP) address available at each location (exactly what classifies as a 'location' will be determined by your own network set up - please ask if you have any questions).
  • This is essential for the continued operation of the SY-785 devices when used with the ‘Synergy Connect’ service.
  • No single public IP can be leveraged for more than 32 devices. If the intention is to use a common gateway to support connectivity then each gateway will need to be used for 32 devices maximum. 

• Your Network Router must support Port Address Translation (also known as Network Address Translation, NAT or PAT).
  
  • You will need to Port Address Translate (PAT) from the FIXED EXTERNAL IP on Port 3734 to the Unique Internal Device IP on port 3734
    • If you are unsure of the Unique Internal Device IP watch this video for guidance on how to find it. 
  • If there are multiple devices on the same FIXED EXTERNAL IP each will need to be allocated a unique external port (3734 for device 1, 3735 for device 2 and so on) and each PAT'd to the unique Internal Device IP, but all on internal port 3734.
  • In all instances all ports must be opened to communicate with the Synel IP on 77.68.66.27
  • In all instances each clock must PAT'd in such a way as to allow bi-directional communication (translate inbound/outbound data flows)

An example of how this may need to be implemented in a location with one device is below:

• Device is configured with an Internal IP of 192.168.0.5 and allocated TCP port of 3734
  • This device needs to be PAT'd mapping from Internal IP of 192.168.0.5 on port 3734 to Public IP XXX.XXX.X.X on port 3734 allowing two-way traffic.

An example of how this may need to be implemented in a location with two devices is below

• Device number 1 is configured with an Internal IP of 192.168.0.5 and allocated TCP port of 3734
  • This device needs to be PAT'd mapping from Internal IP of 192.168.0.5 on port 3734 to Public IP XXX.XXX.X.X on port 3734 allowing two-way traffic.
• Device number 2 is configured with an Internal IP of 192.168.0.6 and allocated TCP port of 3734
  • This device needs to be PAT'd mapping from Internal IP of 192.168.0.6 on port 3734 to Public IP XXX.XXX.X.X on port 3735 allowing two-way traffic

You can find more information and discussion on how this might apply in different network configurations here.

If your network in unable to meet any of the above requirements then your devices cannot operate after reconfiguration. however newer model Biometric clocks do not require a fixed IP address to be used  so you might want to consider switching to a new model Biometric clock and take advantage of our trade-in offer. If that is how you would like to proceed please let us know and we will guide you on the next steps.