If you wish to have your SY-785 devices reconfigured to integrate using the Synergy Connect platform we will arrange for an engineer to visit your site to perform the necessary changes.
Before requesting an engineer visit please read the following information carefully and, if necessary, check with your internal IT team or provider to make sure you can meet the requirements.
You must have a FIXED EXTERNAL IP (also known as a PUBLIC IP) address available at each location. This is essential for the continued operation of the SY-785 devices when used with the ‘Synergy Connect’ service.
- We need to establish this IP in the middleware itself ahead of reconfiguring the machine so we will need this information before we book your engineer visit.
- Please note: newer model Biometric clocks do not require a fixed IP address to be used so if you cannot obtain a fixed IP address, you might want to consider switching to a new model Biometric clock and tae advantage of our trade-in offer. If that is how you would like to proceed please let us know and we will guide you on the next steps.
In addition Each device will also require a unique TCP port to be allocated to it.
- This port needs to be Network Address Translated (NAT'd) from the internal IP address to the Public IP address maintaining the same ports. The ports will also all need to be opened to communicate with the Synel IP on 188.8.131.52
- You will also need to ensure that each clock is NAT'd in such a way as to allow bi-directional communication (translate inbound/outbound data flows).
An example of how this may need to be implemented in a location with two devices is below
- Device number 1 is configured with an Internal IP of 192.168.0.5 and allocated TCP port of 3734
- This device needs to be NAT'd mapping from Internal IP of 192.168.0.5 on port 3734 to Public IP XXX.XXX.X.X on port 3734 allowing two-way traffic.
- Device number 2 is configured with an Internal IP of 192.168.0.6 and allocated TCP port of 3735
- This device needs to be NAT'd mapping from Internal IP of 192.168.0.5 on port 3735 to Public IP XXX.XXX.X.X on port 3735 allowing two-way traffic.
You can find more information and discussion on how this might apply in different network configurations here.