WFM UK: P60 Troubleshooting

Overview

This article contains common issues that can be encountered when accessing P60s and how they can be resolved.

Zero Figures in P60 when Downloaded from Employee Self Service (ESS)

If an employee can see and download their P60 in ESS but it shows only zero figures, this could be because they do not have a National Insurance number entered in their 'Personal Details'.

• Use the main side menu and go to HR > Employees > Employee List > search for and select the Employee
• Use the employee side menu and go to HR > Employee Info > Personal Details

Fig.1 - Employee Menu > HR > Employee Info > Personal Details

• Scroll down to the 'Other Details' section, update the NI Number field and then Save

Fig.2 - Adding an employee's National Insurance number

Blank P60 in ESS

This issue may be due to the user's device settings. Sometimes the device does not recognise the document as secure and blocks the content. This can be quite common on iOS devices.

Troubleshooting Options

• Users can download the P60 to their phone, and see if the downloaded version contains the relevant information
• Log in to secure.fourth.com via their desktop instead

Alternatively, a copy of the P60 can be downloaded from the portal and can be passed on to the employee should they require it urgently:

• Select the Burger Menu then go to the Payroll Module > Year End > Year End

Fig.3 - Payroll > Year End > Year End

• Select the previous Tax Year > select the Company > select Setup

Fig.4 - Accessing a P60 from the portal

• Find the required employee and from the 'PDF' column, select View 

Fig.3 - Selecting a P60 to view from the portal

A PDF version of the P60 will then be displayed onscreen.

• To download the PDF version of the P60 (to email to the employee), select Save, using the option in your web browser

Fig.4 - Saving a P60 PDF file (Microsoft Edge)

Server 500 Error

If the incorrect tax year is selected, a Server 500 Error will pop up. If this happens, please make sure‎‎‎ the correct tax year is selected for the relevant P60.

Fig.5 - Selecting the correct Tax Year