PeopleMatter: I forgot my password. What do I do?

If you need assistance logging into PeopleMatter, we have your back! You have three options for self-recovery and resetting your password. You will find steps below to reset your password via one of the following: Text Message, Email, or Security Questions.

• Navigate to https://my.peoplematter.com
• Select Forgot your user ID/password?

• Fill out all details on the Retrieve Credentials page

1. Enter First Name
2. Enter Last Name
3.Enter either your Email and/or Phone Number (at least one is required). The Email and/or Phone Number should match the information on your PeopleMatter profile

• Select Next

Your username will be provided (if it has already been set up)

• To reset your password, you have three options
  • Option 1: Send me a text (standard message rates apply)
    • If this option is greyed out, your phone number is not on your profile. A Phone number is required to use retrieval by Text. 
      • Use either Option 2 or Option 3 to log in. Once successfully logged in, add your phone number to your profile to utilize the Text option in the future!
    • If this option is available, you will receive a text message with a password reset link:

• • • • • Note: Replies to the text message are not monitored. If you need additional assistance, please contact Support.
  • Option 2: Email me
    • If this option is greyed out, your email is not on your profile.
      • Use either Option 1 or Option 3 to log in. Once successfully logged in, add your email address to your profile to utilize the Email option in the future!
    • If this option is available, an email will be sent to the email address on your account from donotreply@peoplematter.com with a link to reset your password
    • Please note *Password Reset links will Expire in 48 hours* 

• • Option 3: Answer Security questions
    • Enter Security Questions
    • Enter a new Password