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PeopleMatter: How do I send PeopleMatter Mobile app logs to PeopleMatter Support from my Android device?

Fourth Customer Success Portal
  • Updated

Overview

If you are an Android user and contact the PeopleMatter Support Team due to an issue with the PeopleMatter Mobile app, you may be asked to send logs to help troubleshoot the problem.

To send logs when you are signed into the PeopleMatter Mobile app:

  1. If you are already signed into the Mobile app, open the Navigation Menu and choose About
  2. On the pop-up, select Use the diagnostics tool
      • Check the box Track diagnostics and choose your email application. Then select Done
      • If you are experiencing a particular issue (error, incorrect date, etc.), please reproduce the issue in question. Follow the above steps again, but this time select Send Logs (instead of Done)
  3. An email to ‘droid.logs@peoplematter.com’ is generated. You do not need to change anything. Finger01.pngPlease note: Include in the body of the message some details about the issue you are having and what you were trying to do when it happened
  4. Send the email

You can also send logs if you experienced an issue and are no longer signed in to the app.  

To send logs when you are not signed in to the PeopleMatter Mobile App:

  1. Go to the PeopleMatter Mobile app login screen
  2. Tap the Android Menu from the upper-right side of the screen (usually below the time icon)
  3. Select About
  4. On the pop-up, select Use the diagnostics tool
  5. Check the box Track diagnostics and choose your email application. Then select Done
  6. From here, the instructions are the same as above

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