PeopleMatter: E-Verify: How do I Manage a Duplicate Case?

What is a Duplicate Case?

• The Duplicate Case notification warns the Administrator or Manager that an E-Verify case has previously been initiated for this employee.
• This is not an error.
• This must be managed by the Administrator or Manager.
• This status appears once the I-9 is completed and submitted to E-Verify. The administrator will see the following message:

To manage a Duplicate Case:

• Click Actions.
• There are four options:
  1. View Duplicates
  2. View & Edit Duplicate Case Details
  3. Continue With Duplicate Case
  4. Close Case

• Option 1: View Duplicates

  • Click View Duplicates.
  • PeopleMatter will present the status, case number, date initiated, SSN, hire date, and who the duplicate case was initiated by. 
  • Click OK.

• Option 2: View & Edit Case Details 

  • Click View & Edit Case Details.
  • PeopleMatter will display the information included in the original case.
  • Take one of the following actions:
    • Send to Employee, if information needs to be updated
    • Continue, if information is correct
    • Close Case, if information is not correct and cannot be updated
    • Close Case, if created in error or no longer needed

• Option 3: Continue with Duplicate Case

  • Click Continue with Duplicate Case.
  • PeopleMatter will allow the administrator to continue through the E-Verify process with the duplicate case. The administrator will need to select the appropriate response as to why they are creating the duplicate case.
  • Click Continue or Close Case.

• Option 4: Close Case

  • Click Close Case.
  • If you see that the status is now Pending, refresh your page to see an updated status.
  • Take appropriate action.