This article outlines what portal notifications are and their purpose in regard to the Purchase to Pay system (formally known as Tradesimple). Both customers and suppliers can receive these notifications.
Purchase to Pay uses portal notifications to advise on the processing status of certain documents that have been sent to the system, such as catalogues, delivery logic files, and invoices. They are delivered in the form of an email advising on the success or failure of the document. If the document failed, there will be details as to why it could not process.
The email address(es) appointed to receive notifications are usually configured during initial integration with Purchase to Pay. However, should email recipients need to be amended, the Support Team can action this via a request in a technical ticket.
The subject of the notification email is by default 'Business Portal Delivery – Document Type: Portal Notification.' Though, this can be amended according to preferences, again actioned by the Support Team. The body of the notification will always come through in the same format.
Please see Fig.1 below for an example of a portal notification.
Fig. 1 – Example of a portal notification.
Notifications will come from 'email@example.com' (UK) or 'firstname.lastname@example.org' (US). Please check junk and spam folders when expecting notifications.
On occasions, notifications can fail to generate. This can happen when a large file fails to pass validation and the resulting email is too large to generate. Failure to generate a notification can also occur when the file sent in has too many issues present within the file.