October 2020: UK Customer Newsletter

As the hospitality sector continues to operate under exceptional circumstances, we’re committed to supporting you throughout and providing guidance on how you can leverage your Fourth solutions to operate as efficiently as possible. In addition to this, in this month's newsletter you will also find industry insights deemed from Fourth's Analytics solution, the findings of the CGA Fourth Business Confidence survey, and details of an exciting digital event exploring the latest technology innovations supporting the industry through these challenging times.

[SOLUTON GUIDANCE]
Using your Fourth Workforce Management Solution to Navigate Uncertain Times

We appreciate the extraordinary circumstances you are currently operating in and the challenge of constantly needing to adapt. Based on the most frequently asked questions, we’ve created detailed guides on how you can most effectively use your Fourth solution. They can be found in our dedicated Customer Community and include a detailed troubleshooting guide on ‘How to TUPE transfer an employee’, and how to use Fourth Engage to effectively communicate with your teams.

EXPLORE NOW

[RELEASE NOTES]
Q3 Release Notes Summary

We’re constantly developing and innovating our solutions to drive greater efficiencies and ensure ongoing compliance. We've compiled the key product updates Fourth deployed in the previous quarter here. Explore these now and be sure to follow the relevant section you would like to be updated on so you never miss updates.

EXPLORE THE UPDATES NOW

[WEBINAR]
Optimising Labour in a Moving Market

With a constantly moving market, how can you optimise your labour to ensure you offer a high-quality service to your customers, while operating as efficiently and profitably as possible? Hear from Fourth’s Labour Productivity experts who explore how you can rethink the way you schedule labour, optimise productivity to do ‘more’ with your workforce and best prepare for success as the market continues to evolve

WATCH NOW

[SUPPORT UPDATES]
Fourth Customer Support

We are here to support you through these challenging times with our 24/7 dedicated customer support services. Here’s how you can find more information about your Fourth Solution, collaborate with customers and solution experts or get in touch:

Customer Community
Email: support@fourth.com
Support Phone Line: +44 (0) 8081349883

FOURTH’S SUPPORT POLICY

[SOLUTION UPDATE]
Wagestream is now Free to Fourth’s Payroll Customers

The new measures imposed on the hospitality sector have resulted in increased financial pressure for hospitality sector employees, which can have an impact on their health and wellbeing. Fourth want to do as much as we can to support the sector so are now offering the Wagestream Financial Wellbeing Platform as part of the Fourth Workforce Management solution, at no additional cost to customers using the payroll module. Learn more about the partnership and how you can activate Wagestream here.

FIND OUT MORE

[INDUSTRY INSIGHTS]
Insights on Hospitality Recovery Report – September

Fourth have collated insights from across the hospitality industry and partnered with Wireless Social to bring a comprehensive report exploring the current state of the hospitality industry. In this detailed report we share insights of Septembers industry performance including overall hospitality headcount year on year, an update on furlough take up and employee scheduling activity against a backdrop of the latest UK footfall data

DOWNLOAD NOW

[VIRTUAL EVENT]
Tech Up to Help Out,
Wednesday November 4^th 1:30pm BST

Join Fourth and industry experts on us on Wed Nov 4th at 1:30pm BST to explore the latest innovations helping operators to navigate as the hospitality landscape continues to evolve. It’s an opportunity to hear from Wagestream, The Loyalty Co, S&Co, Yapster, Walkin, TipJar and Sprout Social among others. Register for this exclusive talk today.

[INDUSTRY INSIGHTS]
CGA Business Confidence Survey

Explore the findings from the latest Business Confidence Survey from CGA and Fourth which was conducted throughout the first three weeks of September and reveals widespread concerns about trading conditions but very cautious confidence among some multi-site operators.

READ NOW