WFM UK: Email Settings for P45s – Fourth & HotSchedules Customer Success Portal

Overview

Fourth has recently implemented new functionality that allows the distribution of P45 forms via email (EP45). See knowledge article WFM - Printing or Emailing P45s

These emails are sent from the address DoNotReply@fourth.com and certain email clients may block or filter them. This article will explain the steps to take in the two popular personal web-based email clients - Outlook (formerly Hotmail) and Gmail.

If Using Outlook

Log into the email account
Use the cog icon in the top right corner and select Options
Go to Junk email > Filters and reporting on the left side menu

Fig.1 - Outlook/Hotmail Filters and Reporting settings

There are two options under 'Block content from unknown senders':

Show attachments, pictures, and links for senders with good reputations
- Select this option to allow emails from Fourth.com and other senders who have a good reputation. Please note - this option will be selected by default, but there may be a risk of malicious/unwanted emails being received
Block attachments, pictures and links for anyone not in my Safe senders list

Select this option if wanting to add DoNotReply@fourth.com as a 'safe sender' and follow the steps below
Go to Junk email > Safe senders on the left side menu
Enter DoNotReply@fourth.com and use the + button to add as a safe sender

Fig.2 - Adding a safe sender in Outlook/Hotmail

If Using Gmail

Log in to Gmail and select the cog icon/drop-down in the top right corner
Select Settings
Go to the Filters and Blocked Addresses tab
Select Create a New Filter

Fig.3 - Creating a new filter in Gmail

In the window that pops up, enter DoNotReply@fourth.com in the From field
Select Create filter with this search

Fig.4 - Adding DoNotReply@fourth.com as a safe sender in Gmail

An option screen will open

Tick the box next to Never send it to Spam
Select Create filter

Fig.5 - 'Never send it to Spam' option in Gmail

If Using any Other Email Client

There are numerous other email clients available, of course. All will have their own processes for adding DoNotReply@fourth.com as a safe sender. "Whitelisting" is a commonly used term for this.

We recommend searching online for instructions for any other email clients.

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