WFM UK: HR: Holiday Troubleshooting Common Queries Booking Holidays

Overview

This article details various troubleshooting tips and areas to check regarding issues with Booking Holidays within HR & Payroll (formerly known as People System).

Booking Holidays
Question/Problem: Unable to Book Holidays on Weekends

Days Usually Worked
If an employee is salaried and the ‘Days Usually Worked’ on Employment Details are Monday – Friday, then the system will not allow for holidays to be taken on the weekend, as according to the system the employee does not work on weekends.

To resolve:
 

• Tick Sat/Sun in the ‘Days Usually Worked’ section. These Holidays will then populate

Question/Problem: Booked Holidays Not Showing on System

Past Holidays
If booked Holidays are not displaying on the system, it is advised to check if these Holidays have been deleted.

To do so:
 

• Go to HR > View Employee > select Employee > Employee HR Info > Holidays > Deleted Holidays

When a Holiday is selected to be removed, it appears under ‘View Deleted Holidays’.

Operations Report
Changes to Holiday requests can be found in the Operations Report.

To locate this, go to:
 

• HR > Audit & Alerts > Operations
• Select the Holidays module
• Enter the Employee Number

Any changes to Holidays from the start and end dates should now be able to be viewed.

Question/Problem: Removing Holidays on Submitted Rotas

Please contact your Fourth representative to have these submitted Holidays removed. 

If these Holiday days have already been paid out to the employee, it is recommended to make manual adjustments to the employee’s pay.

Also See

WFM - Holiday Troubleshooting Articles

Fourth App - My Holidays in Employee Self Service (ESS)