Fourth Platform Maintenance - North America

As part of our continued effort to improve our Infrastructure security and reliability, our North America (NA) Data Centre provider will be undertaking some scheduled multi-phased intrusive maintenance to the infrastructure that underpins the Fourth North America (NA) Region.

Maintenance Windows:

• Wednesday February 28th 2024 - ***CANCELED ***
• Wednesday March 6th 2024
• Wednesday March 13th 2024
• Wednesday March 20th 2024

Maintenance Duration:

The duration for each maintenance window above is 2.5 hours, inclusive of downtime.

• 09:15-11:45 UTC 

Maintenance Impact:

The following Fourth Products and services will be inaccessible for all North America (NA) users using Fourth SSO for the duration of the maintenance window:

Workforce Management

• Hotschedules
  • Only customers accessing Hotschedules via the Global Profile (Fourth SSO)
  • All customers accessing Hotschedules via other methods will remain unaffected.
  • All affected Hotschedules customers will be notified via the standard ‘Pre-load’ via their respective portals.
• Scheduling (Labour Productivity)
• PrismHR SSO
• Scheduling (Labour Productivity)
• PrismHR SSO 

Inventory Management

• Purchasing & Inventory (Adaco)
• Inventory (R9)
• Recipe Menu Engineering (StarChef)
• Purchase To Pay (Tradesimple) 

Mobile & Analytics

• Fourth App (Incl. all branded apps)
• Access to all Fourth Accounts (aka SSO/Global Profile)
• Connected Apps:
  • Ordering
  • Counting
  • Receiving
  • Transfer
  • My Schedules
  • Survey
  • External connected apps to partners (such as Flow would also be unavailable)
• Fourth Analytics 

General

• Fourth Integration APIs and services may experience service interruptions for the duration of the maintenance.
• All internal Fourth APIs behind Oauth will be unavailable for the duration of the maintenance.
• Fourth SFPs and FTPs will be unavailable for the duration of the maintenance.
• Exports to Fourth Analytics are not expected to be impacted during this period, however, any identified will be rescheduled to after the maintenance window.
• The system for cross-domain Identity Management (SCIM) will be unavailable for the duration of the maintenance.
• Direct access to core Fourth Applications will be limited, and interruptions are expected to internal services and APIs.
• Any jobs, imports/exports, and scheduled tasks scheduled during this period will be delayed until after the maintenance is complete.

For further updates on this scheduled maintenance, please refer to the Fourth Status Page

If you have any queries or concerns regarding this scheduled maintenance, please leave a comment below.