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HS: Retrieve your Username or Reset your Password (Login Issue)

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10 comments

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    Ashley

    I have gone in to cha ge my password 3 times and every time I put in new password it says it's wrong or if I say I for I forgot password and put my login name it says user not found

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    Fourth Customer Success Portal

    Hi Ashley,

    Please contact your manager and refer them to this article if they require further troubleshooting steps: Login FAQ article for Managers.

    If you cannot contact your manager, please reach out to our technical support team here.

    Kind regards,
    Fourth & HotSchedules

     

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    Eric Collins

    Trying to get my hrs

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    Fourth Customer Success Portal

    Hello Eric Collins,

    If you are still having issues after following the steps in the article above, use this article to find out how to submit a request to our support team for additional assistance: Contact Us: Customer Support.

    Thanks, 
    Fourth Communites Team

     

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    Linda Rico

    I need to reset my password and username I try to fixed my self but it says the same it doesn't wrong i can't login

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    Eric Collins

    It's still not working

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    Paul Newsom

    Hi Eric Collins,

    This article contains links to two other articles (depending on whether you've ever logged in before or not) that should help your manager retrieve your login details.

    • If you have never logged in before, contact your manager and refer them to this article
    • If you have tried unsuccessfully to retrieve your own username or reset your password, contact your manager and ask them to follow the instructions in this article

    If your manager is unable to assist, please raise a ticket with our support team.

    Hope this helps. Thank you.

    Best,
    Paul
    Fourth.

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    Olivia Lopez

    Olivia

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    Olivia Lopez

    Olivia

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