HS: Retrieve your Username or Reset your Password (Login Issue)

Overview

If you have forgotten or misplaced your HotSchedules credentials, it is possible to retrieve your username or reset your password from the login page.

Instructions in this article are for users who have previously logged in to HotSchedules. If you have never logged in before, contact your manager and refer them to this article.

If you have tried unsuccessfully to retrieve your own username or reset your password, contact your manager and ask them to follow the instructions in this article.

  Important Information

To retrieve your username or reset your password, you must have an email address linked to your account and be able to access its inbox.

Covered in this Article

Retrieving your Username

• Go to the HotSchedules login screen -  https://www.hotschedules.com/hs/login.jsp

Please note: These instructions are not applicable to the Global Profile login. For Global Profile login, please see HS: Reset your Global Profile Password/Recover Username (Login Issue).

Fig.1 - HotSchedules login screen

• Select Forgot Username
• Enter the email address linked to your account and select CONTINUE

Fig.2 - Email field for username retrieval

An error message will display if an email address that is not in the system is entered.

You will soon receive an email that confirms your username.

Fig.3 - Example email confirming username

Resetting your Password

• On the login page, select Forgot Password
• Enter your Username and select CONTINUE

Fig.4 - Username field for resetting password

An error message will display if a username that is not in the system is entered.

You will soon receive an email containing a link that can be used to reset your password.

Fig.5 - Example password reset link in an email

If you need further assistance please reach out to your manager who can reference this Login FAQ article for Managers for additional troubleshooting steps.

If you require technical assistance, please contact us through the blue "Help" button in the bottom-right corner or refer to our Support Contact Information article.