Overview
If you have forgotten or misplaced your HotSchedules credentials, it is possible to retrieve your username or reset your password from the login page.
Instructions in this article are for users who have previously logged in to HotSchedules. If you have never logged in before, contact your manager and refer them to this article.
If you have tried unsuccessfully to retrieve your own username or reset your password, contact your manager and ask them to follow the instructions in this article.
Important Information
To retrieve your username or reset your password, you must have an email address linked to your account and be able to access its inbox.
Retrieving your Username
- Go to the HotSchedules login screen - https://www.hotschedules.com/hs/login.jsp
Please note: These instructions are not applicable to the Global Profile login.
Fig.1 - HotSchedules login screen
- Select Forgot Username
- Enter the email address linked to your account and select CONTINUE
Fig.2 - Email field for username retrieval
An error message will display if an email address that is not in the system is entered.
You will soon receive an email that confirms your username.
Fig.3 - Example email confirming username
Resetting your Password
- On the login page, select Forgot Password
- Enter your Username and select CONTINUE
Fig.4 - Username field for resetting password
An error message will display if a username that is not in the system is entered.
You will soon receive an email containing a link that can be used to reset your password.
Fig.5 - Example password reset link in an email
If you need further assistance please reach out to your manager who can reference this Login FAQ article for Managers for additional troubleshooting steps.
If you require technical assistance, please contact us through the blue "Help" button in the bottom-right corner or refer to our Support Contact Information article.
Comments
4 comments
I been suspended from the app , WHY
Hello Jeffrey Smith
We're sorry to hear this, this article may be able to help you work out why this has happened.
Or contact our technical support team here who will be able to assist you further.
Kind Regards
Fourth and HotSchedules
I have gone in to cha ge my password 3 times and every time I put in new password it says it's wrong or if I say I for I forgot password and put my login name it says user not found
Hi Ashley,
Please contact your manager and refer them to this article if they require further troubleshooting steps: Login FAQ article for Managers.
If you cannot contact your manager, please reach out to our technical support team here.
Kind regards,
Fourth & HotSchedules
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