Important Information
- To recover your username or reset your password, you must have an email address linked to your account and be able to access its inbox. Please see: HS: Confirming an Email Address
- Check your spam for the password reset links
- Check you are not using the wrong username (especially if you have two stores/jobs)
Retrieving your Username |
You will soon receive an email that confirms your username.
|
Resetting your Password |
You will soon receive an email containing a link that can be used to reset your password.
If you need further assistance please reach out to your manager who can reference this Login FAQ article for Managers for additional troubleshooting steps. If you require technical assistance, please contact us through the blue "Help" button in the bottom-right corner or refer to our Support Contact Information article. |
Good to Know
Instructions in this article are for users who have previously logged in to HotSchedules. If you have never logged in before, contact your manager and refer them to this article.
Please note: These instructions are not applicable to the Global Profile login. For Global Profile login, please see HS: Reset your Global Profile Password/Recover Username (Login Issue).
If you have already tried to retrieve your own username or reset your password and were unsuccessful, contact your manager and ask them to follow the instructions in this article or if you require technical assistance, please contact us through the blue "Help" button in the bottom-right corner or refer to our Support Contact Information article.
Comments
21 comments
I have gone in to cha ge my password 3 times and every time I put in new password it says it's wrong or if I say I for I forgot password and put my login name it says user not found
Hi Ashley,
Please contact your manager and refer them to this article if they require further troubleshooting steps: Login FAQ article for Managers.
If you cannot contact your manager, please reach out to our technical support team here.
Kind regards,
Fourth & HotSchedules
Trying to get my hrs
collinseric291@gmail.com
Hello Eric Collins,
If you are still having issues after following the steps in the article above, use this article to find out how to submit a request to our support team for additional assistance: Contact Us: Customer Support.
Thanks,
Fourth Communites Team
I need to reset my password and username I try to fixed my self but it says the same it doesn't wrong i can't login
It's still not working
Hi Eric Collins,
This article contains links to two other articles (depending on whether you've ever logged in before or not) that should help your manager retrieve your login details.
If your manager is unable to assist, please raise a ticket with our support team.
Hope this helps. Thank you.
Best,
Paul
Fourth.
Olivia
Olivia
I request to reset my password
Hi Michael Mckinnis,
If you are still having issues after following the steps in the article above, use this article to find out how to submit a request to our support team for additional assistance: Contact Us: Customer Support.
Thanks,
Fourth Communities Team
Very helpful
Can't remember log in info
Help
Hi Jan Otterlei,
This article covers how to reset your username and password if you use HotSchedules.
Should you need assistance in we have 1000s of self-help articles on our Customer Success Portal and here is an article on how you can contact us for technical support.
Kind regards,
Fourth Communities Team
Hi Jaime Robinson
It looks like you've entered your email address here in the comments section of this article. If you're having issues logging in and this article is not helping, please raise a ticket with our support team.
Best,
Fourth & HotSchedules
I'm trying to get my password it says my username is stupido I put it in but then it says password is wrong or username is wrong and this is the second time it's done this I've already put the username and password in and I used it it worked but now it is saying that even the username or password is wrong and I can't figure it out cuz I use the same password for everything so I don't forget it so I don't know what's going on with you site
Yeah the same thing happens to me as Ashley I put my password in it says it's wrong if I say I forgot my password and put my login name and it says user not found what's the deal with your site get it fixed
Hi Jaime Robinson,
We're sorry to hear that you're experiencing these problems. We do want to help you get the issue resolved and the best way to do this is for our support team to investigate.
I have created a support ticket from your comment where you've provided details, and a member of our team will be in touch as soon as possible.
In the meantime, your manager may be able to assist. Please ask them to check this article to see if they can help you - Login FAQ article for Managers.
Thank you,
Fourth & HotSchedules
Hi, I'm trying to reset my password and it's not working, I am new to this website. i was doing paperwork and created a password and went to log in it said the wrong password. what do i do?
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