HS - Retrieve Login Information With Email Address (Login Issue)

If you have forgotten or misplaced your HotSchedules login information, you have a few options to retrieve it. During the setup process, users are given the option to set up an email address or text messaging on their account. If your email address is attached to your account AND confirmed, you may retrieve your username and password yourself by following the steps below. You can also contact your manager to reset your password and provide you with a new welcome sheet. If you set up security questions when you set up your account, you can call Customer Care to verify your login information. Please reference this Login FAQ article for additional troubleshooting steps. 

Retrieve Login Information With Email Address:

Keep in mind that your email address MUST be currently attached AND confirmed to your account in order for the system to provide the Username.

If you want to retrieve your password you MUST enter your username as it is on your account.

If the email address you enter is not attached to any account, the system will not be able to locate your information. This email address MUST also be confirmed for retrieval to be successful. 

• Go to www.hotschedules.com
• Locate the following Forgot username or password links.
  
• Select Forgot username to retrieve your username by entering your email address.
       
• Select Forgot password to retrieve your password with your username.