- To recover your username or reset your password, you must have an email address linked to your account and be able to access its inbox. Please see: HS: Confirming an Email Address
- Check your spam for the password reset links
- Check you are not using the wrong username (especially if you have two stores/jobs)
Retrieving your Username
An error message will display if an email address that is not in the system is entered.
You will soon receive an email that confirms your username.
Resetting your Password
An error message will display if a username that is not in the system is entered.
You will soon receive an email containing a link that can be used to reset your password.
If you need further assistance please reach out to your manager who can reference this Login FAQ article for Managers for additional troubleshooting steps.
If you require technical assistance, please contact us through the blue "Help" button in the bottom-right corner or refer to our Support Contact Information article.
Good to Know
Instructions in this article are for users who have previously logged in to HotSchedules. If you have never logged in before, contact your manager and refer them to this article.
Please note: These instructions are not applicable to the Global Profile login. For Global Profile login, please see HS: Reset your Global Profile Password/Recover Username (Login Issue).
If you have already tried to retrieve your own username or reset your password and were unsuccessful, contact your manager and ask them to follow the instructions in this article or if you require technical assistance, please contact us through the blue "Help" button in the bottom-right corner or refer to our Support Contact Information article.