Users must have an active account to log into HotSchedules. If you receive the following message when logging in there are two possible causes.
-Your account has been inactivated by management at the business. You will need to reach out to management team to regain access to your HotSchedules account. Accounts can be inactivated for varying reasons, but a manager has the ability to reactivate an employee's account. Unfortunately, our Customer Care team cannot make these changes, so you would need to contact your manager.
-An incorrect username was entered, and that username is on an inactive account. This can often happen if you work at one location that has HotSchedules, then leave that position and then work for a different company that also uses HotSchedules. If you try your username for your old account, you will get this message. However your account at the new company is active, and you will just need to retrieve your new username and password.
Managers can reference this article to learn how to change the status of a user account.
If you are having a technical issue and need assistance, please contact us through the blue "Help" button in the corner or refer to our Support Contact Information article.