Users must have an active account to log into HotSchedules. If you receive the following message when logging in there are two possible causes.
Account with Suspended/Inactive Status
Fig.1 - Account Suspended
If your account has been Inactivated/Suspended, you will need to reach out to your manager to regain access to your HotSchedules account. Accounts can be inactivated for varying reasons, but a manager has the ability to reactivate an employee's account. Unfortunately, our Customer Care team cannot make these changes, so you would need to contact your manager.
Another reason why this error may display could be if the username entered is from a previous employer. If your current employer also uses HotSchedules, you will have unique account credentials. Please use this username to log in, if unsure of this reach out to your manager who can provide the intended username.
Managers can reference this article to learn how to change the status of a user account.
Mobile App Error Message
Fig.2 - Mobile App error message